Exchange and Return Policy

Exchange Policy:

  1. Without prejudice to the conventional and statutory warranty provisions, the consumer has the right to exchange the product provided to them by the store within the seven days following the date of receiving the product. They are not entitled to exchange the product after the seven days have passed.
  2. To exchange a product, it is required that the product be in a sound condition and that the consumer has not used it or obtained its benefit. The store reserves the right to inspect the product before exchanging it to ensure its condition. The consumer bears the shipping cost if they wish to exchange the product. In the case of international exchanges, the consumer bears the full shipping costs and the delivery of the product to the shipping company. In the event of defects or an error, the consumer will be compensated.

The consumer is not entitled to exchange the product in the following cases:

  1. If the product was manufactured at the consumer's request or according to specifications they determined, with the exception of products that have a defect or that violate the specifications determined by the consumer.
  2. If the product consists of video tapes, records, CDs, or software that have been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar authored works.
  4. If a defect appears in the product due to poor possession (mishandling) by the consumer.
  5. If the contract involves providing accommodation, transportation, or catering services.
  6. If the contract involves the purchase of online software downloads.

Return Policy:

  1. Without prejudice to the conventional and statutory warranty provisions, the consumer has the right to rescind the contract and return the product provided to them by the store within the seven days following the date of receiving the product. They are not entitled to return the product after the seven days have passed.
  2. To return a product, it is required that the product be in a sound condition and that the consumer has not used it or obtained its benefit. The store reserves the right to inspect the product before accepting the return to ensure its condition.
  3. The consumer bears the costs resulting from the return process. In the case of international returns, the consumer bears the full shipping costs and the delivery of the product to the shipping company. In the event of defects or an error, the consumer will be compensated.

The consumer is not entitled to return the product in the following cases:

  1. If the product was manufactured at the consumer's request or according to specifications they determined, with the exception of products that have a defect or that violate the specifications determined by the consumer.
  2. If the product consists of video tapes, records, CDs, or software that have been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar authored works.
  4. If a defect appears in the product due to poor possession (mishandling) by the consumer.